Shipping FAQ

How are my orders fulfilled?

OUTTHEMUDCULTURE creates all products in-house and partners with Printful, a print-on-demand company, to handle production and fulfillment. This partnership streamlines our process, ensuring faster turnaround times and eliminating shipping delays even during high-order volumes. Each item is made specifically for you after your order is placed — no pre-made inventory, just custom gear on demand.

How long does production take?

Before your order ships, OTM Culture & Printful needs time to produce it. Production time can vary depending on the item type, current order volume, and both facility workload. Production is separate from shipping — your order won't leave the facility until it's been made and quality-checked. We're unable to guarantee a specific production timeframe, so please factor this in when ordering.

How long does shipping/transit take?

Once your order leaves the OTM culture or Printful facility, transit time depends on your location and the carrier assigned to your shipment. Carrier transit times can vary and are outside our direct control. Expedited shipping options may be available at checkout depending on your location.

How do I track my order?

Tracking is your go-to tool for order updates. Once your order ships, you'll receive a Shopify order notification email with your tracking number and a link to follow your shipment in real time. Check your inbox (and spam folder) for these updates.

Where do I find my order status?

You can view your order status and tracking information anytime through the link in your Shopify order confirmation or shipping notification email. If you created an account at checkout, you can also log in to view your order history directly.

What if my tracking hasn't updated?

Tracking scans can sometimes lag, especially immediately after a label is created. Give it 24–48 hours after receiving your shipping notification before expecting live tracking updates. If your tracking shows no movement for an extended period, reach out to us and we'll look into it.

Can I change my order after it's placed?

Because Out the Mud Culture & Printful begins production quickly after an order is placed, changes or cancellations may not be possible once production has started. Contact us as soon as possible if you need to make a change.

Do you ship internationally?

Out the mud culture & Printful fulfills orders from facilities worldwide, and international shipping may be available depending on your location. Applicable customs duties, taxes, and import fees are the responsibility of the recipient.

Still have questions?

Reach out to us and we'll get back to you as soon as possible. Please have your order number ready so we can assist you quickly.